Salon Etiquette

You can cancel your appointment up to 48 hours in advance, occurring no charge.

Cancellations made within 24 hours of the scheduled appointment will incur a 50% cancellation fee (50% of the treatment cost), while all no shows will incur the full-service fee. These policies help us manage bookings and support our small business—thank you for your understanding.

To reschedule or cancel your appointment, please call the salon at 02 8385 2325. As a small business, we truly appreciate as much notice as possible so that we may offer the appointment slot to another client. Your thoughtfulness helps us continue delivering quality service to everyone—thank you for your understanding.

For booking a treatment with a Gift Voucher please call or email the Salon so we can schedule your treatment.

Call 8385 2325 or  beauty@velourbeautyparlour.com.au

We are conveniently situated next to the council car park on Seaview Street. It’s just a 5-minute walk from the bus stops for routes 428, 426, 425, and 418, a 10-minute walk from the Light Rail at Dulwich Grove station, and a 15-minute stroll from Dulwich Hill Station

We accept all major credit and debit cards and Afterpay is also available. Cash is also accepted.
Payment is required on the completion of your appointment.

To ensure a tranquil and relaxing atmosphere for all clients, we kindly ask that you switch off your mobile phone and speak softly during your visit. Your mindfulness helps everyone enjoy a serene and restorative experience.

Please arrive 10 minutes early to ensure a smooth and relaxing start.

If you arrive late to your appointment, there is a possibility that your treatment time may be reduced in order to accommodate other clients. We’ll always do our best to provide the most relaxing experience possible within the available time.

All Gift Vouchers are valid for 3 years from date of purchase.

We do not offer refunds on Gift Vouchers.

It is important you advise us of any medical conditions, illnesses or skin conditions you may have, no
matter how minor. If you are pregnant or breastfeeding, some of our treatments may not be safe.
Ensure you communicate with your therapists any prescription medication, vitamins or supplements
you are taking.

Your privacy is important to us and all records at Velour Skin & Beauty are kept confidential. Your personal information provided to us remains a part of Velour Skin & Beauty and is not sold to any third party organisations.